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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alicia Nieves

Alicia Nieves

May 7, 2026

5  out of  5
rating by Alicia Nieves
"I’ve been a client of Lou’s for years! Always incredibly helpful and has gone over/above when I’ve needed to file claims, update payment info, engage in savings programs, etc."
We responded:
"Hello Alicia and thank you for the awesome feedback. Hearing that your experience went well really makes our day. We hope to continue exceeding your expectations with great service. We are always happy to help."
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Erich Frey

April 24, 2026

5  out of  5
rating by Erich Frey
"Lou and Jenn worked non stop to straighten out my car insurance coverage after corporate HQ had continued to cover a car I no longer had. Corporate also didn’t recognize the car I did have. But Lou and Jenn worked until all was straightened out."
We responded:
"Dear Erich, thanks for choosing us and leaving such a great review! We are so happy that you are enjoying working with us. We hope to continue exceeding your expectations with great service. We appreciate your business."
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Colin O'Neil

April 23, 2026

5  out of  5
rating by Colin O'Neil
"Lou has been great to work with for our home and auto insurance for many years. He’s knowledgeable, responsive, and takes the time to explain options clearly without any pressure. Whenever we’ve had questions or needed to make changes, he’s been quick to help and made the process easy. It’s clear he genuinely cares about his clients and finding the right coverage for their needs and helping to troubleshoot any issues they arise. Highly recommend working with Lou if you’re looking for someone reliable and easy to work with."
We responded:
"Hello Colin. We are grateful and appreciate the time you took to leave your review. We're thrilled that you had a great experience with my Agency. We are fortunate to have you as a client. We appreciate your loyalty all these years. That means a lot to us."
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Sarah Corwin

April 21, 2026

5  out of  5
rating by Sarah Corwin
"Lou has always been a responsive agent as our family’s needs changed.I always felt we were provided with good options/advice."
We responded:
"Hi Sarah, thanks for the kind words! We love that you had such a great experience! Thanks for sharing about the service and advice you have received over the years. We're always happy to assist so don't hesitate to reach out to us if you need anything. We're here for you anytime!"
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Kate Imansuangbon

April 20, 2026

5  out of  5
rating by Kate Imansuangbon
"Lou and Jennifer are fantastic. They always take our calls and attend to us swiftly! We can’t imagine how we would do without them! Thanks so much great Lou and thanks so much great Jenn!"
We responded:
"Hello Kate and thanks for the great review! We are happy to read that my team and I have been able to provide exceptional service for you. We look forward to serving you many more times in the future! We're here for you anytime!"
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Barbara Okraku

April 16, 2026

5  out of  5
rating by Barbara Okraku
"Lou has been exceptionally kind, helpful and reliable. I highly recommend him."
We responded:
"Hello Barbara. We appreciate the time you took to give us such a great rating! We appreciate your recognition and will do our best to keep up the great work. We truly value your recommendation and are confident we can continue to provide excellent service in the future. We appreciate your loyalty to us all these years. That means a lot to us."
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Manuel Molina

April 9, 2026

5  out of  5
rating by Manuel Molina
"It been almost 22 years that I’m with State Farm and I love it because they are there went I need them and they are berry responsible with all my need.."
We responded:
"Manuel, we are grateful and appreciate the time you took to leave your review. It is truly touching to know you think so highly of us! We look forward to serving you many more times in the future! We're here for you anytime!"
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Judith Clemmons

April 2, 2026

5  out of  5
rating by Judith Clemmons
"Lou Kelaher has always been extremely responsive and helpful with all of our coverage questions and claims. This professionalism also extends to everyone in the office. We strongly recommend him as our insurance agent."
We responded:
"Judith, we are grateful and appreciate the time you took to leave your review. We are glad that you are happy with what we do for you. We're always happy to assist so don't hesitate to reach out to us if you need anything. We look forward to hearing from you again soon. Thank you for being a client. Your business is important to us."
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Ryan Kelly

March 31, 2026

5  out of  5
rating by Ryan Kelly
"Lou and his associates are fantastic to work with. Whenever I've had a question, no matter how general or specific, they've always been available to walk me through it so that I understand what's happening. Whether it's about policy, a claim, or different coverage types, they've been there to help me understand everything and to best make any educated decisions."
We responded:
"Hello Ryan. Thanks so much for taking the time to share your positive experience! We're always happy to help so don't hesitate to contact us if you ever need anything. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! We're here for you anytime!"
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Drew Henricks

March 20, 2026

5  out of  5
rating by Drew Henricks
"Lou and his team is always supportive and ready to work with us!"
We responded:
"Hey Drew, Thanks for choosing us and leaving such a great review! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. We're here for you anytime!"
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Gordon Bowmaker

March 19, 2026

5  out of  5
rating by Gordon Bowmaker
"Great customer service and insurance rates. Lou and Jenn have been extremely helpful."
We responded:
"Hello Gordon, Thank you for the awesome feedback. We are so happy that you are satisfied with what we did for you. Our goal will always be to provide the best experience and we love knowing yours was no different. It was a pleasure to serve you."
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Judith Rodriguez

March 18, 2026

5  out of  5
rating by Judith Rodriguez
"As a long-time customer of Lou Keleher – State Farm, I can confidently say their team provides outstanding service. They are always professional, responsive, and genuinely care about their customers. I currently have both my home and auto insurance policies with them, and the experience has been excellent from day one. It’s reassuring to work with an agency that is so attentive and reliable. I highly recommend Lou Keleher and the entire team!"
We responded:
"Judith, thanks for the kind words! We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! We always look forward to working with you."
Profile photo of Bryant Johnson

Bryant Johnson

March 18, 2026

5  out of  5
rating by Bryant Johnson
"After leaving my previous insurance company. I’ve been very pleased with the transition to bundle my insurance needs with Lou and the team. Very professional and kind. Would highly recommend"
We responded:
"Hello Bryant, Thank you for taking the time to share your experience. We appreciate your recognition and will do our best to keep up the great work! We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime!"
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Martin Cargas

March 18, 2026

5  out of  5
rating by Martin Cargas
"Lou and Jenn have always provided excellent advice and have been highly responsive whenever I have questions or need assistance. In fact, they have been the most responsive of any agents I have ever worked with usually getting back to me within one business day max, often sooner. On one occasion I needed urgent coverage on an expedited basis, Lou was able to arrange a policy within a couple of hours. Highly competent and professional."
We responded:
"Hey Marty, Thanks for choosing us and leaving such a great review! We appreciate your recognition and will do our best to keep up the great work! We're glad you had a great experience and we look forward to continuing to exceed your expectations!"
Profile photo of Elliott Root

Elliott Root

March 13, 2026

5  out of  5
rating by Elliott Root
"We like Lou and Crew. Responsive and when it's time to make a claim they are very responsive and helpful."
We responded:
"Thank you Elliott. We are glad we could help. We are always here for you."
Profile photo of Jamie Smith

Jamie Smith

March 13, 2026

5  out of  5
rating by Jamie Smith
"Have been working with Lou for years on all of our insurance needs and cannot recommend him highly enough. He is knowledgeable, super helpful and instantly responsive to all of our questions/needs. We have always been completely satisfied with his services."
We responded:
"Thank you Jamie. It is great for us to hear that what we are doing makes a difference. "
Profile photo of Kwin Xie

Kwin Xie

March 5, 2026

5  out of  5
rating by Kwin Xie
"I've been working with Lou for home and auto insurance for over 10 years and the experience has consistently been excellent. He and his staff are effective, responsive and provide information clearly."
We responded:
"Kwin, thank you for taking the time to share your experience. We're always happy to help so don't hesitate to contact us if you ever need anything. We look forward to providing you with more great experiences in the near future. "
Profile photo of Gerald Campbell

Gerald Campbell

March 4, 2026

5  out of  5
rating by Gerald Campbell
"Lou has been my insurance agent since I moved to Northern Virginia over 10 years ago. I have been very happy with him. I highly recommend him."
We responded:
"Gerald, We're delighted to hear about your experience! It's feedback like yours that reminds us why we do what we do. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Please let us know what we can do for you in the future."
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Srikumar Bala

March 2, 2026

5  out of  5
rating by Srikumar Bala
"I can’t say enough great things about Lou Kelahar and the team at State Farm! Lou & team manages my primary property insurance, car insurance, and renter’s insurance, and the experience has been outstanding across the board. Lou & team are knowledgeable, responsive, and genuinely takes the time to explain coverage options so I fully understand what I’m getting. I never feel rushed or pressured — just well taken care of. Whenever I’ve had questions or needed adjustments, Lou and his team respond quickly and make the process seamless. It’s rare to find an insurance agent who combines professionalism, transparency, and personal attention so well. I truly feel confident knowing my home and vehicles are protected. Highly recommend Lou Kelahar to anyone looking for reliable, trustworthy insurance guidance!"
We responded:
"Srikumar, We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon."
Profile photo of Madeline Middlebrook

Madeline Middlebrook

February 26, 2026

5  out of  5
rating by Madeline Middlebrook
"Lou takes care of our families insurance and we are very happy with him and his office’s help! Our family members also use him as well. Highly recommend!"
We responded:
"Hello Madeline. Thanks for the kind words! It's feedback like yours that reminds us why we do what we do. Our goal will always be to provide the best experience and we love knowing yours was no different. We appreciate being able to work with your family and you."
Profile photo of Syed Mustafizur Rahaman

Syed Mustafizur Rahaman

February 25, 2026

5  out of  5
rating by Syed Mustafizur Rahaman
"We have been using this rental insurance service since 2024, and they have done an excellent job. Their team is always responsive, professional, and helpful whenever we have questions or need assistance. The process has been smooth and stress-free, and they handle everything efficiently. I highly recommend their services to anyone looking for reliable rental insurance. Mr. Lou is very helpful and smart Agent."
We responded:
"Hello Syed, Thank you for the awesome feedback. We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation, and are confident we can continue to provide excellent service in the future. See you next time!"
Profile photo of Susie LaCava

Susie LaCava

February 16, 2026

5  out of  5
rating by Susie LaCava
"Lou has been our agent for over a decade. He and his team are responsive, supportive, very patient, and understanding for all of my family's needs. I would definitely recommend him for anyone looking for an agent."
We responded:
"Thank you Susie. We are glad that what we do helps your family and you. We are here for you."
Profile photo of Susannah Scott

Susannah Scott

February 16, 2026

5  out of  5
rating by Susannah Scott
"Lou and his team are exactly who you want in your corner. They are responsive, kind, and happy to answer questions and talk through your coverage options. They go above and beyond to provide all the information you need to choose the options that best fit your lifestyle, and they partner with you to navigate changes in circumstances along the way."
We responded:
"Thank you Susie. We love hearing that what we do helps you. We love having you as a Client."
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Phil Nelson

February 9, 2026

5  out of  5
rating by Phil Nelson
"We've been using Lou for 10 years and his service has always been top notch. Hes very prompt with his responses and has helped us with a number of complicated asks. I would definitely recommend his services."
We responded:
"Appreciate what you said Phil. We are always here for you."
Profile photo of William Esper

William Esper

February 8, 2026

5  out of  5
rating by William Esper
"My previous auto insurance company raised my annual premium to a ridiculous amount when it came time to add my second son to my insurance. A friend at work recommended Lou Kelaher with State Farm. After talking with Lou, I transferred both my auto and home insurance to State Farm, and the savings Lou got me were significant. Every time I’ve had to get a newer vehicle, Lou has helped me get the best rates possible. When my youngest son moved to Florida for work and needed renters insurance, Lou was able to recommend a State Farm agent in Florida who set my son up with a good policy. Lou has helped me out tremendously. I recommend him wholeheartedly."
We responded:
"Outstanding Bill. It makes us very happy that we are able to take care of what your family, and you, need. Thank you for being a client."