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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Matt Collins

October 28, 2025

5  out of  5
rating by Matt Collins
"Lou has been our insurance representative for years and has always delivered 5-star support and service. He is professional, knowledgeable and always provides top-notch advice for our home, personal, auto and marine insurance needs. Most impressive is how attentive and quick he is in delivering quotes and coverage!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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BigJ7999

October 24, 2025

5  out of  5
rating by BigJ7999
"Lou has been my insurance agent for more than 20 years. I usually contact him via email. He is responsive, solves my problem immediately. I highly recommend him. Guy"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Mark Fajna

October 24, 2025

5  out of  5
rating by Mark Fajna
"Lou and his staff are the best! I have been a customer for many years and recently moved to NC. Lou helped me get all my insurance needs in NC (home, cars, boat) taken care of and made it easy!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chips O'Toole (Chips O'Toole)

October 24, 2025

5  out of  5
rating by Chips O'Toole (Chips O'Toole)
"Can't recommend Lou enough. Always responsive to questions and was extremely helpful when we combined our home and auto insurance policies."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Elisa Prange

October 23, 2025

5  out of  5
rating by Elisa Prange
"Lou is a great insurance agent having been with him for over 25 years. Him and his team are always ready to help out when needed."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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eugene kim

October 23, 2025

5  out of  5
rating by eugene kim
"We've been with Lou and State Farm for well over 10 years. We''ve had auto claims, home owner claims, etc. throughout that period of time. As painful as submitting a claim might be, Lou and his shop always made it as easy and smooth as possible. He's also extremely responsive during your time of need and the very type of insurance agent you would want."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs and guide you through what you need to do. If there is anything else we can do to help, please let us know!"
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Erin VonGonten

October 20, 2025

5  out of  5
rating by Erin VonGonten
"Lou has represented myself and family for more than 10 years with home and auto policies. He has been amazing through all of my life changes from new cars, to marriage, to a new house, and a new driver (eek!). Through it all, he's always been kind, professional, thorough, and available! Lou and his staff are focused on customer satisfaction, always helping to find the best deal possible on all premiums. I would highly recommend Lou and his team for all your insurance needs!"
We responded:
"Thank you for your 5-star review! We are excited to work with you and look forward to insuring your children when the time comes. My State Farm team and I are happy to be your good neighbor!"
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Joseph Hummel

October 15, 2025

5  out of  5
rating by Joseph Hummel
"Lou is a great example of great customer service. We have been with Lou for years, in fact he has our entire family insured."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist your family, and you, with your insurance needs. If there is anything else we can do to help, please let us know!"
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Dan P

October 9, 2025

5  out of  5
rating by Dan P
"Lou has been my agent for many years from personal home and auto insurance, to rental properties, and even umbrella policies. I have had to submit a claim for a rental property and Lou made sure everything was taken care of to my satisfaction. He has also insured friends and family of mine. I highly recommend Lou to anyone looking for an agent who makes sure you have the right coverage and who will take care of you if you ever have to submit a claim."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to work with you, your friends and relatives. We appreciate your confidence in us with your referrals. We are happy to be your good neighbor!"
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Michael Coleman

September 30, 2025

5  out of  5
rating by Michael Coleman
"Lou Kelaher has been my State Farm agent since we moved to Virginia and he has always been great to work with. He’s responsive, supportive and just easy to talk to. Anytime I’ve needed something he’s gotten back to me quickly and made the process simple. I would recommend Lou to anyone looking for a good agent in Loudoun County."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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French Press

September 29, 2025

5  out of  5
rating by French Press
"I have recently worked with Jenn Morse for my commercial and renters insurance needs, and I could not be happier with the experience. From start to finish, Jenn went above and beyond to make sure every detail was handled with care. She took the time to understand my unique situation, explained all my options clearly, and made the entire process smooth and stress-free. Jenn’s professionalism, responsiveness, and genuine commitment to helping her clients really set her apart. It’s rare to find someone who combines expert knowledge with such personalized service, but Jenn truly delivers both. I feel confident knowing my insurance needs are in her hands, and I highly recommend her to anyone looking for top-notch service and peace of mind."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Yado Yakub

September 23, 2025

5  out of  5
rating by Yado Yakub
"Lou has always taken good care of me, whether it is for my car insurance or home insurance needs. I hope he never quits."
We responded:
"Thank you for your 5-star review Yado! My State Farm team and I are happy to be your good neighbor!"
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Nicholas Wall

September 17, 2025

5  out of  5
rating by Nicholas Wall
"Lou has been my agent, and now my husband’s as well. He has always been so attentive and beyond helpful in any situation. I cannot recommend him enough!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Rommel Loja

September 9, 2025

5  out of  5
rating by Rommel Loja
"Lou is very knowledgeable, precise, understanding, responsive, and reliable. Easy to work with. I have him as my State Farm agent for at least a decade and will continue to trust him for my car and renter's insurance."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Kishore Sannidhanam

Kishore Sannidhanam

September 8, 2025

5  out of  5
rating by Kishore Sannidhanam
"Lou has been our agent for the past 18 years and helped us insure our home, automobiles and has been a wonderful partner for us in finding the right coverage and policy to fit our needs and budget. We implicitly trust his judgement and he is a great guy to work with."
We responded:
"Thank you for your 5-star review! We are glad that we are very happy that we have been able to work with you for 18 years and look forward to many more. My State Farm team and I are happy to be your good neighbor!"
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Shawnique Jackson

August 29, 2025

5  out of  5
rating by Shawnique Jackson
"I’ve known Lou since I was a teenager, and over the years he and his team have been my family’s faithful and trusted insurance agent. He has always been, and continues to be, an invaluable resource to me. As I’ve gotten older, he has guided me through insurance questions and needs, always making sure I understood my options. His support has been especially meaningful during life’s transitions, providing not just professional guidance but also a steady source of reassurance. I deeply appreciate the care, patience, and consistency Lou and his team have shown me throughout the years. Thank you so much, Lou!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Natalie Giordano

August 27, 2025

5  out of  5
rating by Natalie Giordano
"Lou has been my insurance agent for over 10 years, and I can't imagine working with anyone else. Lou and his entire team are responsive, kind, and honest. When my car windows were shattered they helped me figure out a good option for repair and the first thing they did was make sure I was ok. He's helped me save money by moving all my insurance plans to State Farm. When I was younger, he called me several times to make sure I saw my bill to ensure my service wasn't canceled. I can't say enough good things about Lou!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Peggy Morrison-Curtis

Peggy Morrison-Curtis

August 21, 2025

5  out of  5
rating by Peggy Morrison-Curtis
"Lou has been our family”s insurance agent since forever. When I married my late husband, Lou and Stare Farm were part of the deal. Lou has made sure we had the best policies and service for more than 35 years. He has helped us car and property insurance, including a storm when trees fell on one of our cars and the house and we were 700 miles away when it happened. He and others at State Farm saw us through the six month process of repairing the house and filing claims for personal property loss"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mike St.Pierre

August 20, 2025

5  out of  5
rating by Mike St.Pierre
"After 20 years with USAA, the level of service no longer met the premium they charge. I researched other insurance agencies with an agent local to my area. After reading many outstanding reviews about Lou Kelaher, I decided to contact him. I also contacted agents from other agencies in my area. Lou was very responsive but not pushy, especially compared to other agents. He spent as much time as I needed to talk me through the pricing and process. I'm very happy with my choice to move to State Farm and Lou Kelaher!"
We responded:
"Thank you for your 5-star review! We are very happy that we help to make your transition comfortable and easy. Looking forward to helping your family, and you, for a long time. My State Farm team and I are happy to be your good neighbor!"
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Gary Johnson

August 18, 2025

5  out of  5
rating by Gary Johnson
"Lou Kelaher is a great insurance agent. Highly recommended!"
We responded:
"Thank you Gary. We are happy that we are able to work with you. We appreciate having you as a client."
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Herb Wolff

August 13, 2025

5  out of  5
rating by Herb Wolff
"Lou has been my agent for 15+ years and he always comes through when I need anything. Very responsive, professional and I would recommend for anyone to use as an agent. His staff is always there to help, when he is not available."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rafael Roman

August 13, 2025

5  out of  5
rating by Rafael Roman
"Working with Lou for many years now. He provides great service and information about insurance, claims, and business insurance issues. Highly recommend!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Barbara Hochstein

August 12, 2025

5  out of  5
rating by Barbara Hochstein
"Excellent service; always responds immediately to questions via phone or email. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are here when you need us."
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Derek Foster

August 12, 2025

5  out of  5
rating by Derek Foster
"From day one, Lou has been responsive, knowledgeable, and just easy to work with. Walking me through policy options they’ve made the whole insurance thing feel way less stressful. Highly recommend if you’re looking for someone who actually cares and won’t leave you hanging."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Carol Barbe

August 11, 2025

5  out of  5
rating by Carol Barbe
"Lou Kelaher and his team at State Farm Insurance are fantastic! They are always responsive, honest, and a pleasure to work with. I’ve been a loyal State Farm client for over 39 years, and their exceptional service is the reason why."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are here when you need us."